Customer Billing Help

  1. Did you receive a SMS message asking you to confirm payment?

    Yes - Go to question 2.
    No - Restart billing process. You have not been charged.

  2. Did you reply to the SMS confirmation message within 6 hours?

    Yes - Go to question 3.
    No - Restart billing process. You have not been charged.

  3. Have you received any SMS billing messages?

    Yes - Go to question 4
    No - Contact Support

  4. Your first SMS billing message stated how many messages you would receive. For example "This message is 1 of 4". Have you received all the SMS billing messages?

    Yes - Go to question 5
    No - Contact Support

  5. Your billing process is complete. Have you received the product or service you have paid for?

    Yes - Thank you for using Mobillcash
    No - Go to question 6

  6. Please use the Personal billing statement service.

    1.  If you bill is awaiting confirmation (grey in colour), please use the Self Verify tool or contact Mobillcash Support
    2.  If your bill is completed (green in colour), please contact the merchant directly using the details provided in the Personal billing statement section.
    3.  For any other queries, please contact support on:

    UK:+441246 888 222
    USA:+18668651173
    France:+33170610824
    Belgium:+3228080471
    Spain:+34931845591
    Norway:+4721075073
    Denmark:+4577345773
    Sweeden:+46852500677